You do not need to register an account in order to use some of the services (which includes online purchases) made available to you on this website (www.martinhongkong.com) (“Website”) organized by FEED Co. Limited (“the Organizer”). This Website operates until February 28th, 2021.
If you choose to proceed with payment(s), you agree to provide information about yourself and your billing information in a true, accurate, updated and complete manner. Please contact the Organizer if you would like to update your order information.
You agree to accept responsibility for all acts, activities and transactions conducted through your personal information (including all online purchases via this Website. You are also responsible for maintaining the confidentiality of your personal information and shall notify the Organizer immediately should you suspect any unauthorized use of or access to your personal information. The Organizer shall in no event be held liable for any acts of yours conducted through your personal information.
You may not authorize any other persons to use your personal information.
This Website is only available to customers who are 18 years of age or above. Parents should consider installing appropriate parental control tools to prevent your children of underage from submitting information online without parental monitoring.
Additionally, in order to qualify for online purchase on this Website, you must make payment by using a valid credit card and provide personal information (i.e. email address, real name, phone number, billing information, delivery address and other requested information as required to process your online purchase orders on this Website) which are warranted by you to be valid and accurate.
Availability and Non-Exploitation
All online orders on this Website are subject to stock availability and Acceptance of Order (defined below). Online purchase on this Website is intended for your own personal use and consumption only. Acts of purchasing goods or products from this Website for commercial reselling purposes are strictly prohibited.
The Organizer may refuse any purchasing order which it suspects is for commercial resale purposes. The Organizer expressly reserves all rights in connection hereto.
Product Description and Pricing
Products shown on the Website may contain contents and descriptions that are provided directly by participated merchants. Whilst the Organizer endeavours to assure that the contents and product descriptions on this Website are accurate, updated and complete to the extent possible, the Organizer does not warrant that any such information and content to be error-free. The Organizer also does not warrant that the colour of the products purchased will be accurately displayed by your monitor. The Organizer cannot confirm the price of a product until you order. It is possible that the price for a product may increase or decrease between the time that the product is placed in the "shopping cart" and the time the purchase is actually made. Prices displayed on this Website at the time of your order will be honoured except in the case of obvious error. The Organizer will have the right to cancel any order for products that have been listed with obvious error. The Organizer will have this right regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, the issuing bank of your credit card will issue a credit to your credit card account in the amount of the charge. Prices are shown on this Website in Hong Kong Dollars. If your credit card account is not denominated in Hong Kong Dollars, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your credit card issuing bank processes the transaction.
You must make payment by using a valid credit card. If your request for payment via your credit card is refused or delayed for process for whatever reason(s), the Organizer shall not be held liable for any delay or non-delivery of your Order. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the currency exchange rates in effect when the charges were incurred. Unless you notify the Organizer of any discrepancies within thirty (30) days after you first receive notice thereof, you agree that they will be deemed accepted by you in all respects and for all purposes. If the Organizer fails to receive payment through your credit card, you agree to pay all amounts due upon demand by the Organizer or its authorized agents. Our system adopts adequate security measures. Your personal details is encrypted and such details will be securely stored on our systems. Under no circumstances shall the Organizer be held liable for any loss you may suffer should any third party procures unauthorized access to any data you provided when using our services. Unless expressly set forth on the Website, the Organizer does not accept any other payment form. If the Organizer offers or accepts any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such other form of payment.
All transactions conducted in this Website are made in Hong Kong Dollars. If your credit card account is not denominated in Hong Kong Dollars, the final price charged in your currency will be converted at the exchange rate determined by your credit card issuing bank in accordance with the applicable exchange rate on the day your credit card issuing bank processes the transaction.
Acceptance of Your Order
Once you have entered your valid personal and payment details and placed your order to purchase (i.e. offer to purchase) item(s) on this Website (“Order”), an email will be sent to the e-mail address you provided to the Organizer confirming the receipt of your Order ("Acceptance of Order"). You cannot cancel your Order if the Acceptance of Order reaches the email address you provide with the Organizer. The Organizer reserves the right to reject your Order for any reason at its sole discretion.
Currently the Organizer can deliver to commercial or residential addresses within Hong Kong SAR (For Discovery Bay, Ma Wan, Hong Kong International Airport and all outlying islands, it needs to pay an extra delivery charge). Delivery service is not applicable to locations that cannot be directly accessed by courier trucks. As the delivery fee is calculated by the weight of the products, the minimum charge will be HK$30 (normal good), minimum charge will be HK$45 (frozen good). All delivery fee will be paid by the users.
The Organizer offers free pick up service at official pick up location for Orders upon any purchase of products on the Website.
The Organizer will not be responsible for any damage or loss caused when Orders are left at the door or at the security/management office upon customer's request.
The Organizer reserves the right to refuse delivery services and require you to collect your Order at our designated location.
When your Order is accepted by the Organizer pursuant to Clause 7 above, the Organizer will provide you with an estimated time for the delivery or dispatch of your Order but without any guarantee.
Estimated delivery within 7-14 calendar days from the date of received Confirmation email. If there are special circumstances or customized products, the Organizer will contact with you within 7 days upon receiving your order.
Some products may be subject to special delivery arrangements or dispatch times. This information will be indicated on the relevant product‘s detail page.
The delivery of the Order will be processed by third party carriers and the Organizer not guarantee the accuracy of the expected date of delivery. Delays are occasionally inevitable due to unforeseen factors or events outside the control of the Organizer, for example, travel or transportation disruption. The Organizer shall not be liable for any delay or failure to deliver your Order within the estimated timescales.
Risk of Loss & Passage of Title
Your Order will be delivered and insured by third party courier(s) pursuant to a separate delivery contract. Risk of loss and title of the products shall pass to you immediately upon our delivery to or collection by you or the courier appointed by the Organizer. You agree to accept all potential risks (including losses and damages) of your Order from that time onwards.
How to apply for an exchange?
Once the Acceptance of Order is delivered to the email address you provide to the Organizer, the products purchased cannot be exchanged. However, a product found to be damaged or defective on delivery is eligible for exchange in accordance with the Exchange/Refund Policy : https://martinhongkong.com/pages/exchange-return
For any complaints, please contact the Organizer at firstname.lastname@example.org
Limitation of Liability
This Website and the Content are provided on an “as is” and “as-available” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). The Organizer does not guarantee that usage of this Website for online purchase are error-free. Users are recommended to download or use appropriate and updated software(s) (including anti-virus software(s)) when browsing or using the functions of this Website. The Organizer, their respective directors, licensees, officers, employees and agents shall not be liable to any users of this website ( or any part thereof) for any direct, indirect, special, incidental, punitive, consequential or exemplary damages ( including but not limited to damages for loss of profits) arising out of the use or inability to use this website (or any part thereof), whether in contract, tort or otherwise, even if the Organizer has been advised of or should have known of the possibility of such damages or losses. In no event shall the total liability of the Organizer, their respective directors, licensees, officers, employees and agents exceed the amount you paid to the Organizer in connection with the applicable event, promotion of purchases.
Disclaimer of Warranties
Please read all information, warranties or warnings provided by the Organizer or participated merchants of the products on or in the product packaging and labels before using any product purchased on this Website. The Organizer shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any participated merchants and it is your responsibility to evaluate such information. To the fullest extent permitted by applicable laws, the Organizer disclaims all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness of goods and services for a particular purpose. You expressly agree that your use of our services is at your sole risk.
The Organizer shall not be held liable for failure to meet any of its obligations which is caused by or results from factors or circumstances beyond its reasonable control (including but not limited to adverse weather, labor disputes, law, judgment, order, embargo, interruption or failure of transportation or utility services, etc.).